SAAA Training Terms & Conditions

1. Definitions

"SAAA" refers to SAAA Cargo Services Pte Ltd

"Trainee" refers to the individual successfully enrolled in a training course.

"Sponsoring Employer" refers to the corporate entity paying the trainee’s salary, statutory benefits, and course fees (using its designated UEN).

"SWDA" refers to Skills & Workforce Development Singapore.

"Working Day" means any day excluding Saturdays, Sundays, and Singapore Public Holidays.

2. Registration, Closing Dates, and Payment Terms

Closing Date: The registration closing date for all courses is 5 working days prior to the course commencement date, or earlier if the class is full.

Payment Deadline: Full course fees (including prevailing GST) must be paid at least 5 working days before course commencement unless formal corporate credit terms have been pre-approved.

Seat Release: SAAA reserves the right to release or reassign training slots if payment or completed documentation is not received at least 5 working days prior to start date.

Late Payment: Overdue balances are subject to an administrative late fee of S$54.00 (incl. GST).

3. Course Fees, Grants, and Funding Compliance

GST: All advertised and invoiced fees are subject to Goods and Services Tax (GST) at the prevailing statutory rate.

Grant Disbursement & UEN Verification: For company-sponsored courses, the UEN provided must belong to the direct employing entity.

Funding Clawback: Funding eligibility (SWDA grants, absentee payroll, etc.) requires full compliance:

• Minimum 75% attendance over total training hours per module/course.
• Sitting for and passing all mandated assessments.

In the event that a trainee fails to meet attendance/assessment criteria, or if SWDA funding is rejected due to false declarations or non-payment, SAAA reserves the right to recover the full un-subsidised course fee directly from the trainee or sponsoring employer.

4. Rescheduling, Cancellation, and Withdrawal Policy

Requests for withdrawal or rescheduling must be submitted officially via email to SAAA Training Administration.

More than 14 calendar days before commencement: Full refund of paid fees / free rescheduling.

7 to 14 days before commencement: 50% of the total course fee is chargeable; 50% refund.

Less than 7 days / No-show / After class confirmation: 100% of the course fee is chargeable. No refunds or rescheduling permitted.

Cancellation by SAAA: SAAA reserves the right to cancel or reschedule any course. A 100% full refund will be issued in such instances with zero administrative deductions.

Refund Processing: Approved refunds will take up to 3 weeks to process back to the original mode of payment.

5. Assessment and Re-Assessment Policy

First Assessment Failure: First re-assessment is complimentary, to be completed within 1 month of results release.

Subsequent Re-Assessments: Further attempts carry a standard administrative re-assessment fee of S$32.70 (incl. GST) and must be completed within the stipulated 1-month window.

6. Intellectual Property and Data Protection

All course notes, slides, and SAAA/IATA training materials are protected by copyright. Reproduction or distribution without prior written consent from SAAA is strictly prohibited.

Personal data collected will be managed in compliance with Singapore’s Personal Data Protection Act (PDPA) for administration, certification, and SWDA audit requirements.

7. Special Provisions for IATA Dangerous Goods Regulations (DGR) Competency-Based Training & Assessment (CBTA) Courses

7.1 Regulatory Compliance & Prerequisites

IATA Standards: All IATA DGR training courses conducted by SAAA comply with the current edition of the IATA Dangerous Goods Regulations and the ICAO Technical Instructions.

Prerequisites: Trainees enrolling in Recurrent DGR courses must possess a valid initial IATA DGR certificate that has not expired at the time of the course commencement. SAAA reserves the right to deny entry and forfeit fees if valid proof of initial certification is not provided during registration.

7.2 Strict Attendance and Examination Rules

80% Attendance Mandate: Due to the critical safety nature of dangerous goods handling, trainees enrolled in IATA DGR courses must achieve at least 80% attendance rate. Any lateness or partial absence will result in immediate disqualification from sitting the final examination.

Passing Criteria: To obtain an official IATA certificate, trainees must score a minimum of 80% on the overall assessment.

Failure to Pass: Trainees who score below 80% will be deemed "Not Yet Competent". They will not be awarded the certificate and will not qualify for SWDA funding, triggering the standard funding clawback clause (Section 3).

7.3 IATA Re-Assessment and Retake Policy

Remedial Assessment: Trainees who fail the initial exam are entitled to one (1) re-assessment within 14 calendar days of the initial result. A standard IATA administrative re-examination fee of S$54.00 (incl. GST) applies.

Full Re-Course: Trainees who fail the second attempt must retake the entire IATA DGR module at their own expense (or at the sponsoring employer's expense). No subsidies or grants will carry over to the new enrollment.

7.4 Validity, Recertification, and Liabilities

24-Month Validity: In compliance with IATA and civil aviation mandates, DGR certification is valid for a strict period of 24 months from the date of issuance.

Corporate Responsibility: Sponsoring employers bear full responsibility for tracking their employees' expiry dates. SAAA accepts no liability for operational disruptions, legal penalties, or regulatory fines incurred by companies or individuals operating with expired DGR certificates.

7.5 IATA Training Materials, Courseware, and Digital Access

Material Allocation: Course fees do not include access to the mandatory IATA training materials, which may be issued as either a physical printed manual or a digital e-book download license, depending on choice selected at registration.

Digital Download Licenses:

• Digital licenses (e-book access keys) are strictly tied to a single user account and cannot be transferred, shared, or resold once generated.
• Trainees are solely responsible for activating their license keys and downloading the required software (e.g., IATA Bookshelf) onto their personal or corporate devices prior to class commencement.
• SAAA will not issue replacement keys for lost, corrupted, or expired access tokens resulting from trainee neglect or device formatting.

Device Compliance: Trainees opting for digital manuals must bring a fully functional laptop or tablet to class with the IATA software and e-book pre-loaded. Mobile phone screens are strictly prohibited for classroom use or examination purposes.

Copyright Restrictions: In accordance with IATA intellectual property mandates, any unauthorized reproduction, scanning, screenshotting, or digital distribution of either physical manuals or digital courseware is strictly illegal and will result in immediate expulsion from the course without a refund.